Return, Exchange & Cancellation Policy
We are committed to making your shopping experience at Dass Collections smooth and transparent. Please read the guidelines below before placing your order.
- Cancellation Policy
- Order cancellation is not available once the order is successfully placed.
- Our team starts processing your order immediately to ensure fast dispatch, so cancellation becomes difficult after confirmation.
- If you have made a mistake while ordering, please contact us on WhatsApp as soon as possible, and we will try our best to assist, though cancellations cannot be guaranteed.
- Return Eligibility & Conditions
- To be eligible for a return, the product must be in its original condition.
- The item must be unused, unwashed, and returned with all tags, labels, and packaging completely intact.
- Products that are damaged, worn, or missing tags will not qualify for a return.
- Stitched items, customized pieces, and sale/discounted items are not eligible for return or exchange.
- Defective, Damaged, or Missing Products If you receive a product in a damaged or defective condition, or if an item is missing, please follow these strict steps within 24 hours of delivery to process your claim:
- A 360-degree unboxing video (from opening the sealed parcel to fully showing the product) is mandatory.
- Any defects or damages must be clearly visible and highlighted with zoom in the video.
- The video must also clearly show the original labels, tags, and intact packaging box.
- Any signs of tampering, incomplete evidence, or unclear videos may lead to claim rejection.
- How to Initiate a Return
- Step 1: Contact our customer support team via WhatsApp or Email within 1 day of receiving your delivery.
- Step 2: Provide your order number and the exact reason for the return.
- Step 3: Once approved, we will arrange for a return pickup.
- Refund Process
- Once we receive the returned product, it goes through a thorough quality inspection.
- If the product passes inspection, we will initiate a direct refund to your bank account or original payment method within a few working days.
- Shipping and return pickup charges (if applicable) may be deducted from the final refund amount.
Customer Support For any queries related to returns, refunds, or defective products, please reach out to us at:
- Only WhatsApp: +91 99994 41160
Email: dasscollections2@gmail.com